Gift Mugs make great coffee Mug Gifts

Search our FAQs Ask a Question FAQs Printer Friendly Version
Internet Artwork     List of Categories







  • My digital images come from the Internet and have a resolution of only 72 dots per inch. Can you reproduce them well on your sublimation mugs?

    Although we can use low resolution images (such as those downloaded from Internet web sites, for example) for decorating coffee mugs, the results might not be acceptable at all to you.

    As described elsewhere in our web site, raster or bitmap digital art should have a resolution of at least 300 ppi's (pixels per inch). Raster art files of 72 dpi's can easily be up-sampled to any desired resolution - however there is always a loss of image quality.

    Maybe we can best illustrate this with the following example of an internet down-loaded image with a resolution of only 72 dpi's:

    Original downloaded digital art:
    - size of original image: 3" x 3" at 72 dpi's: 3x3x72 = 648 (this is just a number representing the "contents" of this image);

    Up-sampled art:
    - size of image: 3" x 3" at 300 dpi's: 3x3x300 = 2,700 (this is the new "contents" of the same, but up-sampled image).

    For the computer to create a high-resolution image of 300 dpi's it had to "guess" the "missing" pixels between what was given to it, (the original image with only 648 contents units) and create out of these 648 a high-resolution image with a "contents" of 2,700 units.

    The computer did this by extrapolating (guessing) the non-existing pixels and then "add" those computer-generated or guessed pixels to the high-resolution image to be generated, based on the computer's best guess or estimate of what the "old" and the "new" image is all about.

    You can imagine that the result is not what you'd expect: namely a high-resolution copy of your low-resolution original. All you get is a high-resolution something that has very little to do with your original.

    Basically, the more pixels you have, the sharper your picture is going to be.
    For comparison, a regular, old-fashioned 4" x 6" photo tends to resolve at about 12 million to 15 million pixels (mega) and a digital photo to about 2-3 million pixels (for a 2-3 Meg camera, for example). Thus, it's not surprising that a digital artwork with only 72 pixels per inch will not print with the same sharpness as your regular, conventional photo... and this is the quality we aspire to and can print on our sublimation coffee mugs...almost like the old-fashioned photos, except on white coffee mugs.

    The ONLY way to obtain a high-resolution image is to either re-scan it at the desired resolution or take another high-resolution picture with your digital camera or create a brand new design with your raster/bitmap program and save it at the desired resolution.

    Please also note in this context that vector art is not subject to these limitations as vector art - as well as all fonts if used as created by the original program and not saved as raster or bitmap files - can be up- or down-scaled without any loss of quality at all.

    Evaluate the difference between vector art and raster/bitmap art.



    To top


  • Last week I placed an order (Nr. xxxxxxx) with you (which arrived today) and it has misspelled words on it. I expect you to send me new mugs with the correct spelling. Thank you.

    We're very sorry to hear that the mugs your decorated with our fully automated coffee mug decoration utility (RTD) have some misspelled words on them. Please note that we decorate all coffee mugs with the digital image files as created and submitted by our customers AS IS. In addition, since all these artworks are send to us in the raster/bitmap file formats, we're not able to change or modify at all any submitted art work files. Occasionally we do notice that some words are misspelled but, as indicated clearly in our web site, we'll NOT notify the customer of any perceived "abnormality" as we use any and all art work AS IS. We are not able to second guess our customers nor are we so presumptuous as to know it better than our customers with respect to what they want and create, as many times these perceived "abnormality" are created/designed so on purpose, be it for a joke or any other special occasion. Please also notice that we mention several times in our web site that it's the design creator's exclusive responsibility to check and re-check the design(s) creation before submitting it together with the order and payment. As always, all orders are FINAL, cannot be cancelled, refunded, returned nor otherwise substituted or exchanged. By placing your order with us you expressly accept these conditions as well as those contained in our Company Policy which you can find here: http://www.giftmugs.com/admin/Guarantee.htm Should this not be 100% acceptable you might then not want place your order with us and/or cancel it. Thank you for your acceptance and understanding of this matter.

    To top


Was this page helpful?    
Custom decorated coffee Mugs


Copyright © 1998-2010 Gift Mugs by Bitmark, Inc. All Rights Reserved.

Users of this web site accept and agree to be bound and
abide by the terms of this Web Site's

Company Policies
as well as our FAQ pages.
Read our Privacy Statement

Design and decorate your own coffee mugs with our fully automated
Coffee Mug Design Generator.
Designing you coffee mug is free. Give it a try.
Thank you


Gift Mugs Coffee Mugs Home