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  • Why is your ordering and payment process so difficult and cumbersome?

    We realize that our ordering and payment process for our fully custom-decorated, personalized coffee mugs, wall tiles and murals, is not the most user friendly available.

    We have tried very hard to make it an easy click and buy experience - just as it is with other web site order and payment pages...and offer some tips on how to make this process easy.

    We have also developed a new web site just for ONE CLICK ordering of our pre-designed coffee mugs.

    While doing research on this subject, we found out that there are not any scripts or shipping carts available (yet) that can accommodate the wealth of variations and options we have to offer with our custom decorated coffee mugs. We do not have not even one single product that is the same.

    Decorations vary from order to order as do colors, size of decoration, size of mugs, custom text, color of text, type of font, size of font, custom images, greeting cards, gift boxes, quantities ordered, quantity discounts, and most of all the shipping and handling procedures cannot be automated at all at this time.

    Since we can only ship about a maximum of 36 mugs per box, orders larger than this have to be split up into several boxes - yet not one of the shipping companies can handle this on any of their web sites - except manually.

    What they all do (including the really big sites)is they assign an average value for S&H costs and apply this across the field. If we would do this, the S&H costs would rise dramatically and our customers would not be willing to pay then.
    Remember, ceramic coffee mugs are very heavy and rather prone to breakage and have to be shipped all over the world.

    To be able to permit our web visitors to order online we developed our secure combined Order/Payment Form so that all vital information has to be entered only once.

    For those customers who do not select this form, we have a separate OrderForm and a separate PaymentForm where all vital information has to be entered in each. Hence the "double-entry" feature found in our web pages. To overcome these problems, we also offer the option of confirming any order by e-mail before we charge any credit card or deposit any check. This way any customer interested in ordering custom coffee mugs does not have to enter any prices, etc. etc.

    Should you have discovered a shopping card or cgi-script that offers what we're looking for, we'd greatly appreciate you informing us of it so that we can evaluate it to make your shopping experience with gift mugs more customer friendly.

    Thank you for your help with this.



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  • Can I order over the phone or do I have to send in your secure on-line order form?

    You can place your order over the phone.
    However, we would still require to receive our secure on-line order and payment forms as we need written documents in order to be able to process any order.

    We can only begin with the decorating process of any mug order after we have received the corresponding:

    • Digital artwork files;
      (which meet with our minimum quality requirements); your
    • Complete order and Payment information; and our
    • "Signed" order confirmation.



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  • How can I order several different mugs, but only 1 of each? Do I need to do several separate order forms?

    To order several mugs, each with a different mug decoration, you can send us only one secure order/payment form.

    Just make sure that you indicate very clearly what decorations you require on each mug, on which side of the mug decoration you'd like to have the mug handle, if they're all the same mug size and if they are to be shipped to the same address.

    Since you're ordering several different mugs with different decorations, your digital art files might be rather large and you might not be able to attach them to an e-mail. In this case, you can easily up-load all your files to our FTP server. It's easy. We have more details on this and other related matters in our Help and Suggestions pages of our web site. 

    Please remember that individual mug decorations are offered at the one-mug price but that we can combine the S&H portion of any order so that you'll only pay for the total S&H amount of all mugs ordered/shipped (provided they all go to the same shipping address).

    If this is an order for sample mugs, we'll also be able to discount down the sample mug price to the price per mug of any resulting mug order.

    In addition to this, we very highly recommend that you also ask for at least a Delivery Confirmation for any mug(s) you might order, or better still have your mug order shipped also with a declared value..

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  • Why do I have to enter my personal data every time I send you an on-line Order and/or Payment Form? I am tired of entering the same information several times.

    You have to enter your personal data into our various on-line forms every time and in every form you sent us.

    Since we only sell custom-decorated products, every order is different and we have not yet been able to automate this customizing process.

    Thank you for your patience and understanding.

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  • How do I order custom decorated Gift Mugs

    Just go to our secure on-line order/payment page and enter the necessary information into it. Should you need assistance in sending us your own art and text files, you can get help here.

    You can pay with your Discover, American Express, MasterCard or Visa credit card

    We'll charge your credit card only after your mug order has been shipped.

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  • I uploaded you some digital files of mine to be used for mug decorations. I never heard back from you. What happened?

    Since we receive many, many digital image files daily, we are only able to respond to those requests accompanied by either any of our order forms, or our request for price quote form. All these forms can easily be sent directly from our web sites. Submitals not meeting with these requirements will be ignored. Sorry.

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  • I'm trying to order both the "Grandma" and the "Grandpa" "I Love You This Much" mugs, but the option to differentiate between the two is not available, that I can tell. There's only one "button" to click for the picture of both mugs. Help!

    Hello,

    Thank you for your e-mail and interest in our full-color, custom-decorated, coffee mugs,


    Since there are too many variables for this design, you'll have to order it from this link:
    http://www.giftmugs.com/sampler/celebrate/Kids-Grandparents.htm


    The easy, One-Click Ordering and Payment option is only available for a few select gift mugs decorations.



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  • I have a print I'd like to put on a mug - is there an order form I can print out and send in with my print?


    If you prefer not to use our secure on-line gift mugs order form, then you can print-out this very form and snail-mail it to us, along with your hard-copy print that you'd like us to use for your gift mugs decoration to:
    giftmugs by Bitmark, Inc.
    4155 Dow Rd, Suite X
    Melbourne, FL 32904 - USA

    Please note that we'll charge you a special processing fee of US$25.00 for having to digitize your order; and an additional US$10.00 for digitizing your hard copy print.

    For details on the

    Please contact us should you require additional assistance.
    Thank you.
    giftmugs by Bitmark, Inc.



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  • Do you only accept payments through PayPal?

    We accept payments with all major credit card companies but you have to place your order from our Full Service Order Page

    Thank you



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  • can you print just one mug?

    Hello Martha,

    Thank you for your questions about our ability to decorate a single coffee mug. Yes, indeed, we do decorate single mug orders and you can see pre-decorated coffee mug decorations here at our Giftmugs.com web site; or you can order our coffee mug decorations with One click only; or you can place your order for world-wide shipment directly from here.

    You can also use our shopping carts for easy ordering and world-wide shipment. You can also create you own coffee mug designs with your digital image files, digital photos or any hing that can be printed by using our fully automated Coffee Mug Decoration Generator

    Please contact us should you require additional information.
    Thank you for having contacted giftmugs by Bitmark, Inc.

    .



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