gift mugs
make great coffee mug gifts
Coated, Custom Decorated and Imprinted Ceramic
Photo Coffee
Gift Mugs
Small Quantities - Small Prices
Company Policy for all Giftmugs and Bitmark,
Inc.
website.
(Please note that the section on returning mugs of the present guarantee does NOT apply to any of the
decorations offered with PayPal payment by our sister web site:
www.giftmugs.us
as well as with our
PayPal
Easy
Ordering process,
as on both, all sales are final.)
Should you not be happy with the sublimation-decoration of our own, (that is
giftmugs' decorations as shown in our web site: www.giftmugs.com) full-color, custom-decorated
ceramic coffee mug decorations as shown in our web pages, just tell us why and
send them back to us, post-paid, in their original
packaging material with the original invoice, insured and with tracking
information as soon as we e-mail you our return authorization # and
our return shipping address.
This guarantee is only valid if you advise us within 5 business days of arrival
of your mug order at the original shipping address. No other guarantees and/or
warranties are made, nor do we guarantee the longevity or our mugs. Minor color shifts are
excluded from this guarantee (see below) as they are a
normal byproduct of the decorating process.
We'll then decorate new mugs
for you for free for every original, undamaged mug that arrives here in perfect
conditions. You only pay S&H, as shipping & handling charges are, as always, not
included in our guarantee and are not refundable either.
Mugs will not be accepted for
returns without our prior return authorization number nor can we honor
requests for refunds. All authorized returns must be shipped freight pre-paid, with valid tracking
information/numbers and be fully insured. By returning any mug(s) to us
you expressly authorize us to automatically charge your credit card for
the S&H portion resulting from the shipment back to you of any replacement
mug(s). You specifically agree that you'll not contest these S&H charges.
Mugs returned that to not meet these conditions will not be accepted. We are not
responsible for lost or stolen packages.
Mugs
decorated partially or totally with YOUR digital art (which you sent
us), or mug decorations that include YOUR digital artworks and/or
lettering, even if only as part of a decoration, are not
returnable as we have no control over spelling of text, personalizations, the quality, resolution and dimensions of your digital
art which we reproduce on our mugs just as you sent it to us, that
is, we decorate our mugs with your digital artwork AS
IS and in the dimensions and resolutions you sent it to us.
To
assure that you send us the best possible digital artwork and in
the dimensions and resolution required, you might
want to consult our
suggestion
pages as well as our
Frequently Asked
Questions (FAQ) page and our listing of the
maximum
dimensions that can be put on our coffee mugs as decorations.
Small
image misalignments on mugs are unavoidable as not all mugs are
perfectly cylindrical causing the "misalignment", as well as some minor streaking on
large, dark background areas and small, light lettering on dark
backgrounds that tend to "leak" are unavoidable and are not covered
by our guarantee as well as
small
color shifts. You might want to consult our
tips
on reverse type section on this subject.
As always, the virtual mug layout
we submit to our customers for "order confirmation" purposes is NOT
for the purpose of "checking" the color but to show, in general terms,
the layout of the art work and what the mug might look like. We're not color
perfect by any means and variations from intended colors and tones have to be
accepted. Should color fidelity be of primary interest, then you should first
order a
sample mug.
All
shipping and handling charges are excluded from our guarantee,
including our own rush charges that may be part of Express and
overnight shipments, as we have no responsibility over the acts of shippers
for eventual delays and/or damages. We are not responsible for
lost, destroyed, misdirected or incorrect information provided to us by our
customers.
Declared Value and Limits of Liability
(Not Insurance Coverage) as offered by the respective carrier.
We use the services offered by the respective carrier or shipping
companies with regards to any shipment with a customer-requested declared value.
Giftmugs itself does not insure any shipments as we only use the services
offered by the carrier(s) to the public at large. Hence, for more details on
this our customers will have to consult the company policies of the respective
carrier. If we ship your order with FedEx, then please consult here for
details. Shipments with USPS will
fall under USPS conditions.
For declared value mug shipments and/or non-delivered packages, the customer has the obligation to
file a claim
directly with the respective transportation
company/carrier - in most cases with Federal Express or with the US
Post Office - submitting to
them the complete mug shipment, our invoice, and the entire packaging
material.
We'll not accept any returns of mug shipments, damaged, broken or otherwise. It
is the customers sole obligation to file a claim directly with the
shipper/carrier. We are not able to decorate replacement mugs while the claims
process is still ongoing. Any refund check received for your claim from the
insurer will be forwarded to customer's credit card billing address supplied with the
original order.
USPS shipments:
Orders shipped with USPS will receive automatic tracking information (when
requested, ordered or available) directly from the e-mail client of USPS. All
tracking information can be checked on the USPS website only. The USPS toll free
numbers will not respond to these tracking numbers.
Tracking information will be sent to the e-mail address supplied by customer
with order and it is the customers sole responsibility to make sure that any
such e-mail from USPS (or any other carrier, to this effect) will not be blocked
in any way nor be considered as spam by his/her e-mail client. Copies or
duplicates of tracking information are not available.
Customer agrees to not hold us responsible for any package
delivery that we addressed correctly to the address supplied by customer yet
could not, or was not, delivered by the carrier (USPS, FedEx. etc). It is
customers responsibility to inquire with USPS (or any other carrier) directly
concerning the non-delivery of package and will hold us harmless. A
re-shipment fee will be required before we'll re-ship any returned packages.
FedEx shipments:
Customer will file any claim(s) directly with FedEx
and we offer
here only some
convenience links to FedEx's web site for tips and help on how to best
file a claim either directly over their web site, by fax or regular mail.
Our products - mostly ceramic coffee
mugs and ceramic tiles - are fragile and some breakage should be expected during
shipping. Claims for breakage must be filed directly with the carrier. Shipments
are made F.O.B. our facilities in Melbourne, Florida, USA.
Please
take note and remember that if a
shipment cannot be delivered to the shipping address supplied to us on our order
form and confirmed with our order confirmation, and an address correction is required either by giftmugs or by FedEx
or other shipper, this
address correction is subject to a $15.00 charge and will be charged to the
original credit card account number supplied by customer. It is expressly
understood and agreed that customer will not contest such a charge to the
supplied credit card
under any circumstances.
FedEx shipments with customer's FedEx account number:
For all orders placed with the specific request to charge customer's FedEx
account (also when customer supplies a FedEx account number with the order), it
is understood, and customer agrees, that we can charge the supplied credit card
should FedEx NOT accept customer's account or the account is declared
"Cash Only" by FedEx. Customer will not dispute this credit card charge for
shipping under any circumstances.
Title transfers the moment we deliver to the transportation agent and the
customer will be the owner of the goods from that point on.
Responsibility for delivery and safe cartage rests exclusively with the
carrier.
Claims for adjustments, breakage,
non-delivery and delays must be filed directly with the
carrier by the recipient/addressee, that is, by the customer or the designated
recipient.
We reserve the right to adjust the
prices submitted by the customer based on the mugs actually ordered and shipped
- and not necessarily those quoted - and we will also add the Florida Sales Tax, where applicable, without
consultations with the customer.
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We reserve the right to demand payment in full
on any job before starting production.
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We reserve the right to refuse any
job/order received without any explanation.
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Giftmugs by Bitmark, Inc. cannot be
responsible for pricing or other errors, and reserves the right to cancel
orders arising from such errors.
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We reserve the right to refuse
to submit price quotes for any requests accompanied or not by high-resolution
digital art work files and/or for less than 36 mugs per design per
order.
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We reserve the right to consider any order as not serious
for which more than one (1) identical digital image file(s) was submitted
and might not confirm nor accept such an order without any further
explanations. Such order will be considered spam by us and deleted from our
systems.
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We reserve the right to use, in our advertising and web sites, any items we
receive,
produce and decorate, unless you specify otherwise, in writing, at the time you
place your order.
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We also reserve the right to use
any and all unsolicited material --
e-mails, digital art works, digital files, photos, patches, etc. -- sent to us
as we deem appropriate and might use it in our promotions.
Any unsolicited material sent to us will only be returned if accompanied by
self-addressed, postage pre-paid, insured and trackable, appropriate return
mailer.
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All our
pre-designed mug decorations are offered AS IS and we are not responsible
for possible color deviations or color shifts from those shown in our web
pages. Should color be a critical element, please order a
sample mug
first to assure that the colors meet with your requirements. Orders placed
without first having ordered a sample mug are not covered under our return
policy - see above.
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Customer-submitted hard copy material such as photos, drawings, patches and/or similar
paper-based or fabric art works and patches will be returned only with the
finished mug order shipment and if
specifically requested by the submitter in writing. Any other returns
will be charged a $15.00 handling and mailing fee. This fee also applies if
no mug order results and/or if our Order Confirmation is not accepted.
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Instructions
and details submitted to us by letters, fax or any other paper-based medium
will not be considered by us as we can only recognize as valid information
submitted with our on-line order form and order-specific e-mails.
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Giftmugs does not accept
ideas, concepts, or techniques for new services or products through
giftmugs.com or any other of our web sites. If such information is received, it will not be considered
confidential and Bitmark, Inc. will be deemed free to use, communicate and
exploit such information in any manner it chooses.
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There will be a $40 charge for
all NSF checks and/or checks returned for any reason.
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Gift Mugs by Bitmark, Inc. is not responsible for any
failure of visitor/customer to receive e-mails in connection with any order
due to non working e-mail address or any sort of a spam filter or other
restrictive features on customer/visitor's side. This also applies to any
tracking information that is sent to customer-supplied e-mail address(es)
either directly from the respective shipper(s) or ourselves.
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IMPORTANT!
We'll not be responsible for e-mails sent to us that do not have an
appropriate subject line containing at least one of the words: mugs,
giftmugs, gift mugs, photo mugs, custom mugs, Bitmark, or similar
description; nor for any Order Confirmation you sent back to us as your
approval of it with a changed or non-existing subject line, as our anti-Spam
programs might eliminate all e-mails not meeting above requirements.
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We reserve
the right to not prepare any Order Confirmations for
customers that indicated on our order forms that they have not consulted our
price list or are not familiar with our prices.
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There will be a $25.00
digitizing charge for any orders received via fax, letter or similar hard
copy.
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We do not
honor any phone orders and all information with respect to any mug order has
to be in writing via e-mail - without exception - from a valid and verifiable e-mail
address in the header of any e-mail message (and not in the body of it).
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We do not guarantee timely
arrival of your Gift Mugs
order, only timely shipment from our plant under normal conditions.
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Once
orders
have been accepted by the customer by returning our "signed" Order Confirmation, no
further changes can be made to the order and/or designs/decorations and the
order is irrevocable and can no longer be changed, and customer expressly
agrees that he/she will not contest the resulting charges as indicated in
our Order Confirmation (also consult
here).
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Orders placed in December
might not arrive in time for the holidays. It is the customer’s
responsibility to determine estimated delivery times before selecting a shipping
method and submitting an order.
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Our
facilities shall be closed for five (5) consecutive days, starting with
December 22.
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We observe all legal holidays.
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We
reserve the right to not confirm any order(s) submitted with an incomplete
or contradictory order form.
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Our response
to e-mails will only be directed to the e-mail address given in the header
of the e-mail and not to those addresses that might appear in any e-mail
within the body of the e-mail message.
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If we do not
receive a response to our Order Confirmation (and/or request for Fax
authorization for orders to be shipped to addresses other than those
indicated on the credit card) within 7 calendar days of
having sent it to the e-mail address indicated by the customer, we consider
this absence of response as abandonment of the order placed and hence
cancelled.
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Any
indication of size of our gift mugs (for example: 11-oz mug) is only
indicative and cannot be construed as indicating the precise size or
capacity of any given mug. These indications only serve as identifying means
and serve no other purpose as our mugs are not measuring cups. (Note: Since we buy our blank, undecorated
coffee mugs, we have no influence over the precise "fill capacity" of
each mug and are, therefore, offered AS IS.)
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Customer is solely responsible for any use made with our coffee mugs as we
have no control over how our mugs might or are treated. Like any other
ceramic ware, our ceramic mugs are breakable and should not be exposed to
rapid temperature changes. Our full-color sublimation decorations should be
limited in the exposure to direct and prolonged sunlight to avoid and
minimize excessive fading.
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Due to the extreme difficulties inherent in the production and decorating
process of our Morph or Chameleon coffee mugs, small irregularities have to
be accepted as normal, as well as the Morph color density and coverage of
the Morph mugs themselves.
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Problems/Questions must be
submitted on-line via the
Customer
Service Action Form
for proper documentation.
Phone submissions or regular e-mails to this effect will not
be considered nor can be accepted under any
circumstances and will be considered as non-existent.
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To preserve the beauty and vibrancy of the image on our
full-color sublimation-decorated mugs, it is best to hand wash them as you
would hand wash any fine China as well as your best glasses. Also, never
leave the mugs in direct sunlight, for example on a window sill.
Never leave an empty mug on a heating plate or any source of heat!
(also consult here).
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Credit Card Disputes:
If a
User disputes a credit charge, Gift Mugs by Bitmark, Inc.
reserves the right to charge said User a $25.00 service charge for
investigative purposes if we find the charge back has no basis (also
consult here).
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Shipping
with customer's FedEx account number:
Should FedEx not accept the account number submitted by customer for any
reason for the shipment of his/her order, customer expressly authorizes us -
and will not challenge this charge - to charge the submitted credit
card for the total amount of our Order Confirmation. Furthermore, customer
also expressly authorizes us - and will not challenge this charge
either - to charge the submitted credit card for the resulting shipping
charges as indicated in our Price List for the shipping method indicated by
the customer with his/her order.
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We are not responsible in any way for any tracking information that may or
may not display in the respective shipper's tracking web page.
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Shipping & Handling
Charges:
The shipping and handling charges were established by taking the average
delivery charges for products. These charges include processing, packaging,
warehousing, delivery to shipper, customer service, and various other
charges.
Additional charges apply to: Priority Shipping, Rush Shipping, International
Shipping, and Re-shipping (due to User's error or refusal to accept
package - also see below.) Please also
Read this!
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We reserve the right to ship either with FedEx Saver or USPS
Priority Mail, regardless of the shipping method confirmed by us to
customer, no matter if customer requested FedEx Saver or USPS Priority Mail.
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Packages sent to third parties and returned to us as being
not deliverable by the shipper, will not be re-shipped by us unless the
ordering customer instructs us in writing to send the non-deliverable
package to a new address. Customer will not contest any resulting shipping
charges charged to his/her credit card submitted with original order.
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Any claims of order or delivery shortage will have to be
communicated to us by e-mail by the person having placed the original order
within two (2) business days of delivery date (as indicted by shipper) to be
considered.
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Should customer not contact us with respect to the not-delivered mug order
within 30 calendar days from ship date, the package will be considered
abandoned and discarded by us without any prejudice. If shipper informs us
that your order is not deliverable, we have no further obligation and will
not try to find an address that works.
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Tracking Information:
- For customers who decline to have their packages tracked on the Internet
or otherwise, or where tracking information is not available (as for
USPS international air parcel post packages and similar, for example) we're
not able to provide any assistance should the package not arrive at its
destination, arrive damaged or be in any other irregular condition.
Should tracking information for international shipments be required by the
customer, any of FedEx's international shipment options should be considered
and so indicated when placing your order with giftmugs.
- Customers who specifically requested tracking information (and indicated a
shipping method that generates tracking information) will be e-mailed the
corresponding tracking number to the e-mail address supplied with the
original order. Once we have e-mailed this tracking number to the customer,
giftmugs will no longer be responsible for the shipment and all questions
and/or claims have to be directed to the particular shipper by the recipient
or person placing the order.
- It is the customer's sole responsibility to present any questions and/or claim(s)
directly to the
corresponding carrier/transport company.
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We are not responsible in any way for any tracking
information that may or may not display in the respective shipper's tracking
web page.
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Since tracking information is sent directly from the
shipper's server, we're not able to resend it.
It is our customer's responsibility to make sure that their e-mail client
accepts e-mails originating from USPS as well as FedEx.
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Re-shipments:
Customer is responsible for a
re-shipping charge of $15.00 plus any normal S&H
charges if package is:
- returned
undeliverable due to customer's error;
- and/or addressee refused acceptance of
shipment for whatever reason;
- and/or if the phone number you supplied with your original order is not valid.
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FedEx Ground
Claims:
If any FedEx Ground package should arrive damaged or not arrive at all,
it is the recipients obligation to file a claim directly with FedEx.
A claim
form can be obtained from them by calling: 1-800-463-3339. Please note that
FedEx Ground settlements are issued to the claimant, which in this case is
you, our customer. Please also consult here
for details.
We'll not be able
to file a claim on your behalf but will assist you - as much as possible -
with any information that might be required for the filing of the claim.
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Mug Differences:
Small differences from mug to mug have to be accepted as different mug
manufacturers offer slightly different mug models and mug finished within
the same mug class and size class.
Hence differences in finish, surface gloss, mug color, surface color,
surface appearance, handle size, handle shape, mug size mug dimensions, as
well as any other small changes have to be expected and are treated as
acceptable.
On occasion, we might have to complete an order with mugs manufactured by
different suppliers and hence the mugs in that order might not all be the
same. Should this be of importance to you, then you'd have to indicate your
preferences in your original order as otherwise we'll complete orders with
the mugs available to us at the time of order arrival.
Please also
consult here,
here, and
here.
Thank you.
You might also want to consult our
Privacy
Policy and
FAQ pages
both of which form integral part of this web
site's Policies.
Our sublimation mug coating meets FDA requirements for resinous
coatings intended for food contact surfaces. Our mugs are
white-glazed and are dishwasher and microwave safe. However under
certain circumstances and conditions, mug decorations may fade
prematurely and might also not be as dishwasher resistant as one
might expect, as all our mugs are digitally decorated with the
full-color sublimation decorating process. This decorating method
is not the same as mug decorations based on vitrifiable
decals (the decorating process used with off-set or
screen-printed ceramic decals with the traditional spot-color
and/or the 4-color process printing). Based on this, some fading
might occur which has to be accepted as the present state of the
art has not yet been able to eliminate this problem completely.
Thus, we cannot guarantee the color fastness of the mug
decorations.
In order to be able
to deliver custom decorated coffee mugs with optimum quality
decorations and to reduce to a minimum customer disappointment
with the reproductions of their own digital artworks on our
white-glazed ceramic coffee mugs and our frosted glass beer steins, we again summarize here the
minimum requirements for customer supplied digital
raster
or bitmap artworks (this does not include vector artworks as
all vector images are resolution independent):
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Image
Resolution: 300 dpi's (dots per inch), and NO ".gif"
or ".doc" files
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Image
Dimensions: as they are to appear on the finished mugs or larger;
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Image
Color Density:
Image
Color Density: lowest percentage of any color: about 15-20%;
We always
use customer-submitted digital art AS IS and do not modify or change it;
We cannot
offer free help with the preparation or creation of digital files. Our
FAQ pages and
Help
sections on how to create digital images are the only free services we can
offer at this time.
Product Warranty: Only such
warranties as are made by: the manufacturers of the blank ceramic coffee
mugs, the sublimation mug coatings, and of the sublimation inks used with
our decorating process, are available to the Buyer. SELLER MAKES NO WARRANTY
OF ANY KIND, WHATEVER, EXPRESS OR IMPLIED; AND ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS HEREBY DISCLAIMED BY
THE SELLER. Seller shall not be liable for any consequential damages, loss
or expense arising from the use of or the inability to use the goods for any
purpose whatsoever.
Sponsorships.
Due to the many sponsorship requests we receive, most e-mail
requests will not be answered, nor do we guarantee support of any
event. In addition, giftmugs by Bitmark, Inc., is not sponsoring
any clans and/or family related events or sending out product
donations for events.
To add validity and to give your sponsorship request more serious
considerations, please include a link to previous event
information and photographs so that we may familiarize ourselves
with your group. Lastly, do not forget to include the e-mail
address and order number (should we decide to sponsor your event)
as we can only consider existing customers.
Please
remember:
To preserve the beauty and vibrancy of the image on our full-color
sublimation-decorated mugs, it is best to hand wash them as you
would hand wash any fine China as well as your best glasses.
Also, never leave the mugs in direct sunlight, for example on a window sill.
More on this
here.
Communications with Bitmark, Inc.
Any communication or material you transmit to the Site
by electronic mail or otherwise, including any data, questions, comments,
suggestions, or the like is, and will be treated as, non-confidential and
non-proprietary. Anything you e-mail, transmit or post may be used by
Bitmark, Inc.
for any purpose, including but not limited to reproduction, disclosure,
transmission, publication, broadcast, and posting. Furthermore,
Bitmark, Inc.
is free to use any ideas, concepts, know-how, or techniques contained in any
communication you send to
Bitmark, Inc.
or the Site for any purpose whatsoever, including but not limited to developing,
manufacturing and marketing products using such information.
Disagreement with These Terms and Conditions
If you disagree with any of the terms and conditions of
this User Agreement, please do not visit, browse, shop, access or otherwise use
this Site.
By placing your order with us you acknowledge having read the above
and accept it fully.
Users of this web site agree to
be bound by the
terms of this Web Site's Company Policies
as well as
our
FAQ pages.
Subject to change without notice.
This Agreement will be construed in accordance with the laws of the State of
FLORIDA, excluding its conflicts of law principles, and the federal laws of the
United States
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